Refund & Return Policy
Last Updated: January 19, 2026
At Asha Pharma, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which refunds or replacements may be provided.
1. Eligibility for Returns
Due to the nature of pharmaceutical products, we follow strict quality and safety standards.
Returns are accepted only in the following cases:
✔ Product received is damaged
✔ Product received is expired
✔ Product received is incorrect
✔ Package is tampered or missing items
❌ Returns are NOT accepted for:
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Opened or used medicines
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Change of mind
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Incorrect order placed by the customer
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Products without original packaging
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Products past the return request timeline
2. Return Request Process
To request a return or refund:
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Contact us within 24 hours of delivery
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Share:
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Order ID
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Product images/videos showing the issue
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Description of the problem
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Email us at: [your email address]
Our team will review the request and respond within 2–3 working days.
3. Refund Policy
✔ If approved, refunds will be processed within 5–7 business days
✔ Refunds will be made to the original payment method
✔ Shipping charges (if any) are non-refundable
✔ Refund amount depends on product condition and verification
4. Replacement Policy
• Replacement is applicable only for damaged or incorrect items
• Replacement depends on product availability
• If replacement is not possible, a refund will be issued
5. Cancellation Policy
• Orders can be cancelled before dispatch only
• Once shipped, orders cannot be cancelled
• Refund for cancelled orders (if eligible) will be processed within 5–7 business days
6. Non-Refundable Items
The following items are non-refundable:
• Opened or used medicines
• Prescription medicines
• Products damaged due to customer handling
• Products without original invoice or packaging
7. Contact Information
For refund or return requests, contact us at:
Asha Pharma
📧 Email: [Add your email]
📞 Phone: [Add contact number]
📍 Address: [Add business address]
